Helping you understand your service charges

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Every year, we inform residents at The Mill of any changes to their rent and service charges related to the estate. However, understanding the purpose of those charges can sometimes be confusing or how they relate to you or your home.

So, what exactly is a service charge?

It is the charge made for maintenance on a property which has been leased or rented. For The Mill, your service charge is managed and delivered by Cadwyn Housing Association.

What does your charge pay for?

Service charges can pay for a number of things, but at The Mill, your charges pay for services including:

– Lift maintenance

– Cleaning (of communal areas)

– Fire equipment

– Equipment maintenance, which includes testing and any repairs

Overall, there has been a 2% decrease in the charges this year, in comparison to 2024/25, but ensuring that your community is maintained to a high standard, of which you can be proud.

However, service charges only apply to some homes, but everyone – whether you rent or own your home – will also receive an estate charge. This is a cost that covers the maintenance of our street lights, the green spaces and the roads across the estate. This is managed by Cadwyn, but delivered by Tirion Homes.

Rachel Honey-Jones, head of housing programmes for The Mill commented, “We want to ensure that our residents and communities are proud of where they live and the service and estate charges mean that, alongside our partners and contractors, we can deliver this.

“We are taking your concerns and queries very seriously in terms of the updated charges for 2025/26 and are listening to community feedback to ensure that the service charges are fair and transparent for everyone.”

Next steps

The charges will take effect from 1 April 2025, alongside rent increases, which you will have also been informed about through a separate letter.

However, if you have any questions in the meantime regarding service charges or rent increases, you can contact The Mill team on hello@themill-living.co.uk and they will support you. If your query relates to estate charges, you can contact Tirion Homes on info@tirionhomes.co.uk.

Help us shape the new community facility at The Mill

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We’re thrilled to launch the latest exciting phase of the brand-new community facility at The Mill.

Since planning began, Cadwyn has listened intently to your feedback about what you’d like The Mill and the facility to look like. With spades in the ground and construction underway, we’re now asking for your ideas on what activities and services should be delivered when complete to benefit the whole community.

Click here to see our “Millustration” of your already collected feedback.

Click here to see artist impressions of the planned facility.

This new centre is being delivered solely by Cadwyn, and our aim is to create a sustainable space that truly reflects the needs and desires of the entire area.

Whether you envision spaces for community events & activities, shops, hotdesking, socialising, food & drink, education, or anything else, your feedback is essential. You can share your thoughts easily:

  • Online: Click the link below to fill out our feedback form.
  • QR Code: Scan the QR code on our posters and on the outside of the new Hub.
  • In Person: Drop by our new Hub at The Mill, which we’ve set up specifically for collecting feedback and providing information about the facility.

We can’t wait to hear your ideas!

Click here to provide your feedback.

Artist impressions of new community facility at The Mill

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The Mill Tenants Satisfaction Survey

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As part of our commitment to tenants at The Mill, we want to hear from you. Your insights and opinions are invaluable to us, and will shape the future of the area and our service.

Please take a few moments to complete our satisfaction survey via the link below. Your feedback will directly influence how we enhance our services and address any concerns you may have. Whether it’s about rent, service delivery, maintenance, or anything else, your voice matters and we want to ensure that everyone feels heard and valued.

Click here to complete the survey.

We look forward to hearing from you. Thank you.

 

October Millers Mews Newsletter

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Check out the October edition of the Millers Mews newsletter with important updates and information on anti-social behaviour, The Mill Halloween party, new starters at The Mill, Community Engagement Q&A, and the MyCadwyn app.

Click here to read the newsletter.

August Millers Mews Newsletter

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Read the August edition of the Millers Mews newsletter with important updates and information on The Millympics event, the new residents’ group, community centre update, anti-social behaviour, parking, and much more.

Click here to read the newsletter.

Millers Mews – July 2024 Newsletter

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Check out the first edition of the Millers Mews newsletter with important updates and information on The Mill team, community centre development, upcoming ‘Millympics’ event, anti-social behaviour, parking, bins, and more.

Click here to read the newsletter.

The Mill Community Centre Update

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Cadwyn are pleased to confirm that we have entered a construction contract with Willis Construction to build the community facility and residential element above.

Getting to this position has taken slightly longer than we anticipated due to wider economic conditions affecting construction costs for example.

We anticipate the completion of the project for Summer 2026, and now we are in contract we are able to re-connect with the community as we plan for its exciting delivery.

We will be in touch soon to talk about other opportunities this construction project will bring for the community.

Thank you for your patience.

Just to confirm, the community centre is not part of the general build of the Mill development. It is entirely a Cadwyn project, so neither Tirion nor Lovell are involved in this aspect.

Further, all previous consultation is being taken into account and we will be looking to ensure that the ideas presented during these are incorporated as much as possible. We are also looking to set up a residents group to help us ensure residents voices are heard, not only for the community centre work but also as part of our day to day operations.

If you would like to get involved, please  contact us at hello@themill-living.co.uk with the subject heading “Residents Group”.

Forthcoming Community Centre Meetings

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Calling out for Community Champions:

We loved getting to know you and your ideas for the new community space at the mill over our summer ‘ We are the Mill’ events.  We had a lot of fun and got to know some passionate people who love being part of the Mill community and who are eager to make it an even better place to live, work and play!

We are holding two workshops and are looking for 15-20 volunteers to develop ideas into a plan for the community centre space.

Workshop 1: 2nd February 2022 – Site Planning and Looking at case studies for inspiration!

Our architect and Planner will be coming along to start the co-design process placing your voice at the centre of our plans.   We will have guidance on the building and planning parameters that we need to take into account in our design and then we need your innovation!

Workshop 2: 9th February 2022 Modelling designs!

The fun bit, getting to create a model of your ideas that the architect will transform into technical drawings and plans.

The sessions will be split into 2 times:

4pm to 5.30 pm – Child session.  Looking for next generation of community enthusiasts to give our community space their viewpoint.  We are looking for 4 young people to give us their vision!

6pm to 8 pm – teens +, we want our community space to have the input of all demographics of our community so younger or older we want to hear what all generations would like from their community building.

Volunteers need to be available for both sessions as we will be building on your ideas from Workshop 1 and modelling them in Workshop 2.  We understand that this is a big commitment but it is a great opportunity to really shape the design of the space for future community use. Snacks, food and tea / coffee and soft drinks will be provided.

The workshops will be held at Ollies Bar @ Unit 1, Hedel Road, Cardiff, CF11 8DJ.

If you are interested in becoming a Mill Community Champion and are available on the 2nd and 9th Of February for the workshops then please message us and we will be in touch on a first come first served basis.

First Phase of the Riverside Park officially open

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The popular urban community The Mill in Canton, Cardiff, is proud to complete construction of the first two phases of the Riverside Park. The Mill development has now opened the first green space for use by the residents in the area as well as the Riverside walkway and outdoor seating so residents can enjoy the outdoors. Once the second phase is completed the park will form part of the Ely Trail, which follows the River Ely from the coastline in Cardiff Bay to the countryside in St Fagan’s for approximately 7 miles.

The Mill development has successfully transformed the former paper mill into a thriving and sustainable residential community will provide 800 homes across the 53-acre site. The Mill is a collaboration between Tirion Homes, Principality Building Society and Welsh Government, with housing developers Lovell and Cadwyn Housing Association key partners in the delivery and management of the scheme. The development has already provided 180 affordable homes to rent in Cardiff to help tackle the housing crisis.

David Ward, CEO at Tirion said:

[fwp-blockquote style=”left”]“We are delighted to be opening up phases (a) and (b) of the Riverside Park to the residents of The Mill and the local community.  Tirion’s long-term vision of creating an affordable, high quality neighbourhood is now a reality for the new residents. Community facilities, including the Riverside Park and small businesses are being developed as part of the scheme, which will create a community where people will aspire to live”.[/fwp-blockquote]

Councillor Stephen Cunnah, Cardiff Councillor for Canton Ward said:

[fwp-blockquote style=”left”]“I was really happy to be able to open and to enjoy this new park and riverside trail. Access to green space and nature is important for lots of people in Canton. I am sure this will be a really popular spot for residents for many years to come.”[/fwp-blockquote]

Mark Howells, Head of Operations at Cadwyn Housing Association said :

[fwp-blockquote style=”left”]“We are thrilled to be able to make the Riverside Park area available for residents to use and have a great outdoor space on their doorsteps. It comes at a really fantastic time with the summer approaching, encouraging residents to make the most of the benefits of being outdoors.”[/fwp-blockquote]

For more information about The Mill development, visit http://www.themill-living.co.uk/

You can also follow The Mill Living on Facebook https://www.facebook.com/themill-living and Twitter @TheMill_Living .

About Tirion Homes

Tirion Homes Ltd is a subsidiary of the Tirion Group. Tirion is a charitable not-for-profit organisation established following an initial alliance between Welsh Government and Principality Building Society. Tirion’s unique financial model allows them to channel all profits through to delivering high-quality affordable housing in Wales. Its mission is to create and supply high quality desirable homes that are within the financial reach of young families and lower-income households. Tirion currently has three developments underway: The Mill in Cardiff, Parc Eirin in Tonyrefail and Whiteheads in Newport.  For more information please contact: Tina Wilson at Tirion Homes on 07392 086726 or tina.wilson@tirionhomes.co.uk