Cadwyn Housing Association Limited is a Registered Social Landlord based in Roath, Cardiff.
Cadwyn Housing Association Ltd
197 Newport Road
Tel: 02920 498898
Our Data Protection Officer is Samantha Daniels and you can contact her on the telephone number above or at email@example.com
Why do we process your personal information?
We process your personal information, including any special categories of personal information, in connection with managing your tenancy. This would also include us dealing with any housing applications that you might make, and things such as antisocial behavior, insurance claims, complaints and appeals; and we process this information either because it’s necessary for us to do so in order to manage your tenancy or because there are laws that allow us, or require us, to process it.
If you didn’t give us this information, we wouldn’t be able to provide you with a tenancy.
Sometimes we process your personal information because, as a business, we have a legitimate interest in doing so. We only do this, though, when we’re confident that you would reasonably expect us to do so, for example, when you help us with surveys that we’re undertaking in order for us to improve the service that we give to you.
In some instances, we may require your consent in order to process your personal information. If we do, we will make this clear to you and will not process your information unless you consent to us doing so. You will then be given the option to withdraw your consent at any time.
What personal information do we process and where do we get it from?
Most of the personal information that we process is information that you’ve given us about you and the people who live with you. This includes things like your name, address, telephone numbers, date of birth, national insurance number, gender and bank account details. We also process special categories of personal information such as your race or ethnic origin, religion, and information concerning your health or orientation but will only do this where there is a lawful basis for us to do so, for example, where you have consented to us processing your information, where we need to process your information in order to protect your vital interests, or where there are laws that allow us, or require us, to do so. In addition to the above, when we deal with antisocial behaviour cases we may process information relating to criminal convictions or allegations.
Sometimes we process personal information about you that we’ve been given by other organisation such as the local authority or the Police. This could include, for example, information relating to a housing application, housing benefit claim or support package, or something like antisocial behaviour. The other organisation would only share this information with us, though, where either you’ve given them permission to do so or the law allows them to do so.
We collect information about you when you:-
- Fill in an application form for housing and you request one of our properties;
- Accept an offer of one of our properties;
- Request any of our services;
- Voluntarily complete our customer surveys;
- Provide feedback or make a complaint;
- Make an application for employment and become a member of staff;
- Make an application and become a Board member; or
- Visit our website
Website usage is collected using cookies. More information on our cookies policy can be found at www.calon.com/cookie-policy.
We also process personal information using CCTV systems and we monitor and collect visual images for:-
- Security reasons
- The prevention and detection of crime; and
- Staff safety and monitoring purposes.
All telephone calls made to our head office can be recorded and could be used to coach staff and improve the services that we provide to you.
How will we use the information about you?
We use your personal information to:
- Enable us to provide you with housing accommodation and to communicate and provide services which meet your needs.
- Ensure that we meet all our legal and statutory duties such as those which apply under the Equality Act 2010.
- Help with crime prevention and the prosecution of offenders
- To protect individuals from harm
- Provide you with welfare services including advice and appropriate support
- Carry out research and to provide anonymised information to help improve our services and direct funds to the most appropriate areas
- Assess your suitability for a job vacancy or to assess your suitability to become a Board member.
Who do we share your personal information with?
In order to manage your tenancy, we sometimes share your personal information with other people or organisations. This includes contractors working for Cadwyn Housing Association; organisations like the local authority, to allow them to process any claim for housing benefit that you might make or to provide a service to you; utilities companies, to enable them to process unpaid charges or the Police and other agencies for the purposes of crime prevention or detection. We only do this, though where there are laws that allow us to do so, or if it’s necessary for us to do so in order for us to manage your tenancy.
Do we ever transfer your personal information outside of the European Economic Area?
Much of the personal information that we process at Cadwyn Housing Association is held electronically, and most of this is held in our Head Office in Cardiff. Some of our computer systems store the information off-site though and, when they do, we work closely with the software providers to make sure that the information is stored in accordance with the requirements of the General Data Protection Regulation (GDPR).
No personal information is stored in data centres outside of the European Economic Area.
How long do we hold your personal information for?
In connection with managing your tenancy, we hold your personal information for a period of 6 years after your tenancy has ended and, usually, this is the longest that we will hold any of your personal information for. Information provided by other agencies and relating to the special needs of tenants, and records relating to offenders, are held only while the tenancy continues; and footage from Cadwyns’ CCTV cameras is only retained for upto 40 days. At the end of this time, we’ll securely dispose of your personal information.
When we have to hold your personal information for longer than this, for example, on some of our computer systems, we’ll look to anonymize it.
What rights do you have?
You have a number of rights under the General Data Protection Regulation (GDPR).
You have the right to access the personal information that we process about you and, if you believe that the personal information is incorrect or incomplete, to have it corrected or deleted. You have the right, in certain circumstances, to block the processing of your data and the right to object to some types of processing. You also have the right to lodge a complaint to a supervisory authority – the Information Commissioner’s Office for the UK.
For more information on individual’s rights, you may wish to visit the Information Commissioner’s website here