How do I report a repair?
As the homes at The Mill are brand new, if anything should go wrong, it is likely that they will be under warranty. Despite this, you should contact us via the details on Page 2 so that we can raise the issue with our contractors and get them to attend. We will then pass your contact details to them so that they can arrange a time to come and rectify the problem.
Out of Hours Repairs
If something goes wrong outside office hours, we have an out of hours emergency repairs service open 24 hours a day, seven days a week, 365 days a year which you can contact on the telephone number on page 2. We will only deal with emergencies where there is a risk of damage or harm and we expect you to take action to prevent damage. (for example turning off the water at the stop cock in the event of a leak)
Repairs we can charge you for
We will charge you for any damage you, your family or visitors cause to your home. There are some minor repairs you are responsible for. Please contact us for a copy of our Repairs & Maintenance Key Information Sheet for a full list of repairs that you are responsible for.